Cancellation & Return Policy

Gripex Tools follows a very transparent Return & Refund policy

Guidelines for the Return Process:

  • Customers must provide re-packing video with the original box to make sure that the product is packed securely to avoid any damage/loss during return transit and help our Courier Service provider to do a quick & timely pick-up.
  • Depending on the availability of our courier service provider, a courier will be scheduled to pick up the product from the registered address 
  • Return filed after 7 days of material receipt
  • The product must be in unused and original condition with original box/packaging and all other accessories (if applicable).

Customer is not eligible for Return if

  • raised the ticket after 72 Hrs. post-delivery.
  • the product is no longer needed by the customer.
  • the product is damaged due to mishandling by the customer.
  • unable to use the product.
  • the customer has ordered the wrong product.
  • the customer is not willing to re-pack the product to initiate the Return process.
  • combo products cannot be returned separately.
  • The customer purchases the machine from somewhere else and purchases spare parts from our platform in those cases Gripex Tools is not liable if there is any fitting issue or size mismatch.

Order Cancellation from Gripex Tools:

Gripex Tools has the right to cancel the order in below criteria-

  • Registered address is Incorrect or incomplete (street number, landmark, pin code etc.)
  • The registered address is “Non-Serviceable Zone” or “Out of Delivery coverage” as specified by our courier service provider.
  • The registered address is not COD eligible zone and the customer placed an order with COD.
  • In exceptional cases, if a product runs "out of stock" the product will be cancelled.
  • Suspected Fraudulent activity.
  • Customer requested for Open delivery.

Order Cancellation from Customer:

  • Gripex Tools offers a full refund if the customer raises a cancellation request before the pickup from the seller warehouse.
  • Courier charges are deducted if the customer raises a cancellation request after the shipment is picked up & is ready for dispatch as per standard/applicable courier charges.
  • All cancellation requests must be emailed to hartleytoolsofficial@gmail.com

Guidelines for Refund Process:

  • In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
  • In case of cash on delivery (COD), we will only initiate an NEFT bank transfer to your bank account. Gripex Tools required your bank account details
  • It is the customer's responsibility to ensure that all bank information is accurate and up-to-date. Any errors or issues arising from incorrect details provided will not be the responsibility of Gripex Tools.

    Refunds generally take 2-3 working days to get reflected in the customer’s bank account.

How to Claim Warranty Service

To claim warranty service, please follow these steps:

  • Contact the Warranty provider/Seller: The warranty services and assistance are provided directly by the Warranty provider/Seller. Contact information for the Warranty provider/Seller can be found in the Warranty card or can be availed from Gripex Tools by emailing us at hartleytoolsofficial@gmail.com
  • Provide Proof of Purchase: Ensure you have the original purchase receipt or invoice available to verify your warranty eligibility. The warranty period starts from the date of purchase.
  • Describe the Issue: Clearly describe the problem you are experiencing with the product. Requirement of photos or videos is mandated to assist in the diagnosis.
  • Follow Instructions: The Warranty Provider/Seller may provide specific instructions for shipping, returning, or troubleshooting the product. Please follow these guidelines to ensure that the warranty claim process goes smoothly.
  • Assessment and Resolution: Once the Warranty provider/seller receives the product, it will be inspected to determine if the issue is covered by warranty. If confirmed, they will repair or replace the product at no additional cost to you, within the warranty guidelines.
  • Repair: If the product is deemed defective and repairable, the Warranty provider/seller will repair the product using new or equivalent-to-new parts.
  • Replacement: If the product is found to be defective beyond repair or cannot be fixed in a reasonable time frame, a replacement product of the same or equivalent model will be provided.

NOTE: This warranty policy outlines the terms and conditions under which warranty, support is provided by the Warranty provider/Seller.

 Disclaimer

Gripex Tools reserves the absolute right, at its sole and exclusive discretion, to amend, modify, change, add, or remove any portion of this policy at any time, with or without prior written notice. Such changes may include updates to terms, conditions, clauses, or any other aspects of this policy. It is the buyer’s responsibility to periodically review this policy in order to stay informed about any changes or updates that may occur.